Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, we do not accept returns; however, we are committed to ensuring your satisfaction and will provide a replacement or credit for any damaged or incorrect orders.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please check your package and products immediately to ensure everything arrived in perfect condition and matches your order.

• 2.
  Document Issues

  If there is damage or an error, take clear photos of the shipping box and the affected products within 24 hours of delivery.

• 3.
  Contact Support

  Email our customer service team with your order number and the photos of your items to initiate a claim for a resolution.

• 4.
  Receive Resolution

  Once your claim is reviewed, we will process a replacement shipment or issue a store credit to ensure you can enjoy the Porto's experience.